FAQ
General FAQ
1Do you offer contactless payment options?
We do! You can prepay on our website, on the Shop page, and
when you come through the wash you can drive right in. No need
to even roll down your window!
2What vehicle restrictions do you have at Tux Car Wash?
Damage is unlikely to occur to vehicles in our wash, but there
are some things to consider.
We are not responsible for any aftermarket accessories added to your vehicle.
If a vehicle is 10 years or older there may be loose, rusted, or previously damaged parts.
Please do not come through the wash if you know you have damage to your vehicle as we will not be responsible for anything that happens as a result of this damage.
Large trucks with tripod mirrors and/or dual wheels cannot be accommodated in the wash.
Bike or rear-mounted racks, sports racks, ladders, fuel tanks, and towing hitches cannot be taken through the wash.
Truck beds must be cleared of all debris.
Maximum vehicle height of 82 inches for entry into the wash.
Vehicle cannot sit 5 inches or lower to the ground.
Tires cannot be wider than 12.5 inches.
We are not responsible for any aftermarket accessories added to your vehicle.
If a vehicle is 10 years or older there may be loose, rusted, or previously damaged parts.
Please do not come through the wash if you know you have damage to your vehicle as we will not be responsible for anything that happens as a result of this damage.
Large trucks with tripod mirrors and/or dual wheels cannot be accommodated in the wash.
Bike or rear-mounted racks, sports racks, ladders, fuel tanks, and towing hitches cannot be taken through the wash.
Truck beds must be cleared of all debris.
Maximum vehicle height of 82 inches for entry into the wash.
Vehicle cannot sit 5 inches or lower to the ground.
Tires cannot be wider than 12.5 inches.
Membership FAQ
1How do I sign up for Unlimited washes?
Visit Tux Car Wash, in the online Shop or at the pay station on
site, select the wash you want, and pay with a credit or debit
card. If you purchase online, bring your receipt and unique
barcode (delivered by email) to the wash (printed or on your
smartphone) with the credit card used to purchase your
Membership. A customer service representative will finish
setting you up for automatic entry to the wash.
2How often can I use my Membership?
Once per day, every day!
3Can I use my Membership for more than one car?
No. Memberships are unique for each car and cannot be
transferred. If you have more than one car in your household,
you will need to purchase a Membership for each car.
4When does my Membership renew?
Memberships renew 30 days after the activation of the
Membership. If you would like to discontinue without a
recharge, please cancel your Membership 10 days before
renewal to allow time to process the request.
5How do I update my payment information or make changes to my Membership?
Your account is easily managed online. Simply go to the Shop
page and select Manage My Membership.
6How can I cancel my Membership?
Simply cancel here on our website when you select “Manage
My Membership” on the Shop page, or come to the wash and we
can help you. Please allow 7 days to process. No refunds will
be given when discontinuing.
To avoid being charged again, please cancel your membership at least 5 days before the next billing date.
About Us FAQ
1Are vacuums free?
Yes! We take pride in helping you spruce up your ride, and that includes the inside.
2Do you offer Unlimited Membership?
We do! Check out our Go Unlimited page for full details and Membership pricing.
3Do you sell gift cards?
Yes. Purchase gift cards at any time of year by going to the Shop page and selecting the Gift Card tab.